Branch Manager - Builders Merchant

Implant Branch Manager

Salary: Up to £50,000 + car allowance Hours: Monday – Friday

About the Role

Our client is seeking an experienced and commercially driven Implant Branch Manager to lead a busy and successful builders merchant branch. This is a key leadership role responsible for driving sales growth, managing day-to-day operations and delivering outstanding customer service to a wide range of trade and retail customers.

Key Responsibilities

Sales & Commercial Performance

Lead from the front in driving branch sales and profitability

Develop and implement local sales strategies to grow market share

Build and maintain strong relationships with key trade customers

Monitor KPIs, margins, and performance to ensure targets are achieved

Leadership & Team Management

Manage, motivate and develop a high-performing branch team

Set clear objectives and support team members to achieve their goals

Conduct regular performance reviews and provide ongoing coaching

Foster a positive, customer-focused culture

Operations & Compliance

Oversee all day-to-day branch operations including stock control and logistics

Ensure compliance with company policies, health & safety regulations and industry standards

Maintain high standards of housekeeping and branch presentation

Customer Service

Deliver an exceptional customer experience at all times

Resolve escalated customer issues quickly and effectively

Promote a proactive and solutions-focused approach within the team

About You

Proven experience in a builder’s merchant

Strong sales and commercial awareness with a track record of achieving targets

Experienced people manager with excellent leadership skills

Customer-focused with strong relationship-building abilities

Organised, hands-on and results-driven

Good understanding of stock management and branch operations