Block Manager

Job Title: Block Manager (Property Management)

Company: Drivers & Norris

Location: North London

Reporting to: Senior Management Team / Head of Block Management

Role Overview

Drivers & Norris is a well-established, award-winning property consultancy specialising in residential block management across North London and surrounding areas. We are seeking an experienced and proactive Block Manager to manage a portfolio of residential blocks, ensuring high standards of service delivery, compliance, and client satisfaction.

The successful candidate will act as the primary point of contact for leaseholders, freeholders, residents’ associations, and contractors, taking full responsibility for the day-to-day management of their portfolio.

Key Responsibilities

Property & Portfolio Management

Manage a portfolio of residential blocks in accordance with lease terms and statutory requirements

Conduct regular site inspections and ensure properties are maintained to a high standard

Identify and manage maintenance issues, repairs, and improvement works

Prepare specifications, obtain competitive tenders, and oversee contractors on site

Ensure health & safety compliance, including fire risk assessments and statutory inspections

Client & Stakeholder Liaison

Act as the main point of contact for leaseholders, freeholders, and residents’ management companies

Attend AGMs, EGMs, and board meetings as required, preparing agendas and minutes

Handle queries, complaints, and disputes professionally and efficiently

Build strong long-term relationships with clients and residents

Financial Management

Prepare and manage annual service charge budgets

Monitor service charge expenditure and ensure costs are controlled

Approve invoices and liaise with accounts teams regarding payments and reconciliations

Assist with year-end accounts and respond to service charge queries

Compliance & Administration

Ensure all properties comply with relevant legislation and regulations

Maintain accurate property records and documentation

Ensure insurance policies are in place and claims are managed where necessary

Work closely with internal teams to ensure smooth portfolio management

Skills & Experience Required

Essential

Previous experience in residential block management

Strong knowledge of leasehold management and service charge processes

Excellent organisational and time-management skills

Confident communicator, both written and verbal

Ability to manage multiple priorities and deadlines

Strong problem-solving and decision-making skills

Desirable

IRPM qualification (or working towards)

Experience managing North London residential blocks

Knowledge of property management software

Personal Attributes

Professional, proactive, and client-focused

High attention to detail

Calm and resilient under pressure

Strong sense of ownership and accountability

Team player with the ability to work independently

What We Offer

Competitive salary, dependent on experience

Supportive and experienced senior management team

Opportunities for professional development and career progression

Friendly, professional working environment

Established portfolio with long-term clients