BDR Director - Delivery & Optimisation

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

As the Business Development Representative (BDR) Director - Delivery & Optimisation, you will be the strategic architect and commercial leader of our global outsourced sales engine. This isn't just about managing a contract; it’s about leading a high-performing, third-party BDR operation (currently based in Egypt) and integrating them seamlessly into Trustpilot’s global sales machine.

You will be accountable for the vision, performance, and scaling of this critical partnership. You’ll bridge the gap between our London HQ and our Egyptian partners, ensuring our outsourced teams aren't just a "service," but a powerhouse of lead generation and revenue contribution. If you thrive on driving commercial excellence through people, process, and international collaboration, this is your seat.

What you'll be doing

Your day-to-day will involve a dynamic mix of strategic leadership and hands-on commercial optimisation:

Strategic Growth Leadership: Act as the primary commercial owner of our outsourced BDR partnership. You’ll align their roadmap with Trustpilot’s global growth ambitions, identifying new territories or functions where our partners can drive value.

Performance & Revenue Optimisation: You own the numbers. You’ll define and over-index on KPIs and SLAs to ensure the team exceeds targets in lead generation, outbound prospecting, and sales qualification.

Commercial & Operational Excellence: Lead the "business of the partnership." This includes high-level commercial negotiations, budget ownership, and ensuring we are getting maximum ROI from our investments.

Cross-Functional Integration: You are the glue between the outsourced team and