BBC OPERATIONS ENGINEER, INSIDE IR35, HYBRID
My client, the BBC, is seeking an experienced Operations Engineer to join their Digital 24/7 Operations team. This is a hybrid contract role with candidates required onsite 4 days every 5 weeks at either the Glasgow (G51 1DA) or Manchester (M50 2EQ) location. The contract runs until 31/03/2027 and is paying £450 per day inside IR35.
As a member of the 24/7 Operations team, you will be responsible for supporting critical BBC digital services including News, Sport, Weather, iPlayer, Sounds and other high-profile online platforms. You will play a key role in identifying, managing and resolving operational incidents across both AWS and on-premise environments.
Provide operational support across AWS and on-premise platforms on a 24/7 shift rota.
Use monitoring and diagnostic tools to investigate and resolve service impacting incidents.
Manage incidents from initial logging through to resolution while adhering to SLA requirements.
Accurately document incidents and investigation activities in line with ITIL best practice.
Communicate technical issues effectively to both technical and non-technical stakeholders.
Support service improvements through documentation, process enhancement and operational development initiatives.
Ensure effective handover of incidents and operational activities between shifts.
Experience within a 1st and/or 2nd Line Support environment.
Strong AWS operational support experience.
Experience using Jira.(Client requirement).
Knowledge of Networking and IP Networking concepts.
Linux command line experience.
Experience managing and prioritising incidents within an operational environment.
Knowledge of ITIL processes and best practice.
Strong problem-solving and stakeholder management skills.
Experience with monitoring and diagnostic tools such as CloudWatch, Splunk or Grafana.
Knowledge of web architecture and CDNs.
VMware or other on-premise infrastructure experience.
BBC OPERATIONS ENGINEER, INSIDE IR35, HYBRID
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