Banking Operations Associate - Excellence and Readiness

About the opportunity

As part of the Banking Operations group you will be part of a team of motivated professionals with the objective to ensure and lead initiatives within operational readiness, governance and improvements. You will foster synergies and collaboration throughout the company while driving initiatives that improve quality and efficiency.

In this role, you will

Oversee readiness, governance, and process improvements across Banking Operations

Drive and support governance activities by monitoring adherence to processes, regulatory requirements, and risk controls

Work closely with Banking Operations leadership to define and track key metrics and OKRs that shape operational success

Carry the voice of the customer in collaboration with others, initiate and implement actions in order to improve the quality of services delivered to our customers

Help the operational teams with the analysis of incidents, and implement workarounds to effectively manage any current and future risks

Partner with cross-functional stakeholders (Product, Compliance, Outsourcing Partners, etc) to ensure smooth execution and alignment of operational initiatives

Continuously identify opportunities to streamline processes, standardize workflows, and drive automation initiatives

What you need to be successful

Experience in banking operations, service delivery, or a related function with exposure to governance, risk, and readiness

Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.

A professional banking education/background or a degree in Finance, Economics, Business Management, a related field or comparable working experience

The ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture

A strong analytical mindset (SQL experience is a plus) and ability to independently leverage data for prioritisation and decision making

Excellent written and ver