Banking Operations Analyst - French speaker

About the opportunity

We are strengthening our Account & Customer Data expertise within Banking Operations and are looking for a motivated and experienced Banking Operations Analyst (French speaker) to join us.

Within Banking Operations, we act as the centre of competence for the management and processing of special account types, including probate & estates, accounts with legal representatives or custodians, and basic accounts under the Payment Accounts Act. In addition, we coordinate customer queries related to tax proceedings and GDPR-related information requests, ensuring that cases are handled with care while safeguarding N26 Bank SE from legal and regulatory risks.

As an Analyst on the French market, you will bring expertise and ownership to the team. You will handle complex and sensitive cases independently, act as a point of escalation, and actively contribute to improving our operational processes. You will collaborate closely with internal stakeholders such as Legal, Compliance, Anti-Financial Crime, KYC, and Quality Assurance, as well as external partners and authorities.

This role is ideal for someone who wants to go beyond daily case handling and play an active role in shaping how the team evolves and operates.

In this role, you will

Take ownership of processes related to special account types (e.g. probate & estates, custodianship, basic accounts), handling complex cases independently and serving as a go-to person for escalations.

Manage end-to-end enquiries and orders, including research, legal assessment, and case-by-case decision-making.

Deal with lawyers, notaries, courts, tax authorities, and other officials.

Collaborate closely with Legal on sensitive or high-impact cases to ensure regulatory alignment.

Support onboarding and training of new joiners and external partners, fostering knowledge sharing within the team.

Partner with Quality Assurance and Banking Operations Excellence teams to maintain and elevate case handling standards.