Back Office Specialist

Back Office Specialist

At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility maintaining structured and efficient internal operations. You will support order and contract-related activities, validate billing-related data, and ensure accuracy across systems. While the role is primarily administrative in nature, it requires strong attention to detail and the ability to follow structured process logic when handling exceptions. You will work closely with various departments and play a key role in maintaining the efficiency of our daily business.

As a digital energy provider, we are building a high-performing, diverse, and international offshore team. Our way of working is transparent, flexible, and results-driven — always with a strong customer focus.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Handle administrative tasks in day-to-day operations

Maintain and manage data and documents

Support order processing and invoice verification

Review and validate system-generated data (e.g. contract details, meter readings, invoice triggers) as part of daily operational tasks

Communicate with internal teams and external partners

Ensure structured and efficient back-office processes, accurate and timely processing of assigned back-office tasks

Develop an understanding of energy industry topics and products (e.g. EDIFACT, dynamic tariffs, etc.)

What you’ll bring

1–3 years e