Associate TSE II

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Cool things you’ll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted.. You should also have

3- 5 years of relevant experience, either technical or non-technical customer service experience

Excellent communication skills, both written and verbal

Good knowledge of operating systems (Linux preferred)

Understanding of basic network protocols (DNS, TCP/IP, TLS/SSL)

Fundamental computing concepts

Desire and ability to rapidly learn a wide variety of new technical skills

Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help