Associate Renewals Manager

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Associate Renewals Manager Responsibilities

Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.

Execute the renewal process to ensure ARR is retained or expanded

Evaluate license usage and complete the true-up requirements

Understand and align customer’s business needs and goals to generate renewal quotes

Provide renewals adminstration support to Renewals Managers, and Account Executives

Ensure that renewals are closed on a timely basis

Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics

Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval

Associate Renewals Manager Requirements

Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)

Demonstrated progressive experience with B2B software sales

Experience with subscription GTM approaches for customer success management and renewals

Effective communicator, strong interpersonal and collaboration skills

Motivated, driven and results-oriented

Strong negotiation, presentation and closing skills

Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.

You share our values, and work in accordance with those values.

How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

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