Associate Implementation Consultant

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

As an Implementation Consultant - EOR, you'll be a key project manager and a reliable support for our customers. You'll facilitate their first implementation with Remote, ensuring a smooth onboarding experience and helping to build the foundation for a strong, long-term partnership.

You'll act as a primary point of contact for multiple teams, including product and engineering, to share updates and collaborate effectively. Your role is all about setting our customers up for success by being their go-to resource on core Remote products and solutions during the initial phase.

What you bring

1-3 years of proven experience in a customer-facing role such as a Project Coordinator or Onboarding/Implementation role, ideally supporting implementation projects and collaborating with internal and external stakeholders.

Solid understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting.

Fluent written and spoken English, with well-structured communication skills.

Discovery skills with the ability to ask the right questions to understand a client’s basic setup, objectives, and needs.

Ability to work effectively with multiple internal stakeholders and exchange information to deliver projects and facilitate a smooth client transition from implementation to daily support.

Experience in coordinating or supporting multiple projects with multiple stakeholders.

A real passion for problem-solving, willingness to explore solutions across a variety of technical scenarios and customer verticals.

We would consider a plus

Knowledge of how global organizations and start-ups work.

Readiness to work in a fast-paced environment.

Understanding of remote working.

Key Responsibilities

Support and coordinate the client implementation process using established implementation frameworks, collaborating with internal teams across different products to facilitate a smooth and successful start, including:

Assist in managing the transition from pre-sales engagement to post-sales handover.

Help internal stakeholders follow the established implementation plan.

Coordinate logistics for the Kick-Off Call with external and internal stakeholders.

Maintaining the project resources and keeping internal and external stakeholders up-to-date on current stage and next steps

Ensuring the completion and delivery of the project within the scoped timeframe

Develop a strong working knowledge across Remote products, enabling you to guide clients on product adoption and implementation.

Act as a key liaison between multiple teams, helping to facilitate project alignment and collaboration to ensure a cohesive implementation.

Be a Remote product ambassador, educating customers and enabling them to make weighted decisions on product adoption and implementation.

Identify upselling and cross-selling opportunities during the Onboarding phase and relay this information to the client’s CSM for future growth and development.

Prepare and facilitate the handover to the client's future Account Tea