Associate HR Shared Services

The EMEA HR Shared Services team comprises five members, including the team lead, and supports operations across 19 countries in the EMEA region. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

We are looking for

Individual Contributor as part of the HR Shared Services team in India

You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLA’s are met

Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments

Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs

Assist in building and maintaining the Standard Operating Procedures for Case Management

Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures

Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc.

Key Skills & Abilities

Experience for 2-5 years in HR Operations / Shared Services in an HR Shared Services role for EMEA region

Has expertise in HR Operations with eye for detail and process adherence

Is a self-starter who is intrinsically motivated for their own performance to achieve desired results

Can function independently, with minimal mentorship and supervision

Open to work in a 24X7 role

Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it

Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.

Ability to get into detailing the process and have an eye for detail to suggest process improvements

Comfortable with working in a shift of 2PM-10PM

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