Associate Director, Tech Business Operations (m,f,x)

The role

This role sits within the Product Portfolio Management team in HelloFresh’s IT & Tech organization (“HelloTech”), and is responsible for designing, automating, and governing processes such as IT Capitalization, delivery reporting, or R&D Tax Credit applications. You will dive deep into HelloTech's Portfolio and familiarize yourself with ongoing initiatives to bridge the gap between technical delivery (JIRA/GitHub) and reporting compliance (Capitalization/IP Remuneration), enabling them to track spend, manage headcount, and hit their budget plans.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

Process Transformation: Lead the improvement and automation of workflows such as IT capitalization, R&D tax credit applications, and delivery reporting, moving from manual individual inputs to an automated, tool-driven, AI-supported process.

Compliance & Audit Management: Serve as the primary point of contact for process audits, ensuring compliance and accurate documentation.

Tooling & Automation: Develop and maintain automated workflows integrating JIRA, GitHub, and Workday to capture technical work metadata for financial reporting in our HelloTech organization.

Project Leadership: Manage strategic projects to improve efficiency within HelloTech, such as improved Contractor Onboarding or the application of GenAI in reporting.

Portfolio Reporting & Insights: Partner with Tribe Leads, Engineering, and Product Managers to gain insights and maintain and improve our reporting landscape for deliveries and key metrics.

Leadership Meeting Preparation: Support with the preparation of (Senior) Leadership meetings and Demo Sessions.

Budget & Headcount Operations: Support tech leaders in tracking spend vs. plan, f