Assistant Store Manager

The TEMPUR Retail Assistant Store Manager is a key role. They must form a management team with the Store Manager and work together with them to lead the store to successful achievement of the sales and profit.

Through your leadership you will be a role model and be able to develop the team to be ambassadors of the brand and make it your mission to ensure that customers visiting TEMPUR have an outstanding customer journey experience. You will support your Retail Store Manager, by developing the team to deliver on all KPIs, increase sales and maximize profit to increase productivity of the store.

Our Retail Assistant Store Managers are customer and people focussed, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets. You live by TEMPUR core values, you will lead by example and inspire your team to deliver 100% at all times.

Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.

This role offers a competitive base salary plus an attractive commission structure, rewarding performance and results.

Key Responsibilities

Support Retail Store Manager in all daily operations across the store

Ensure store standards and merchandise to KPI standards at all times

Help lead and motivate the team to consistently be a brand ambassador and ensure they deliver an excellent customer journey experience through quality conversations, positive attitude, excellent product knowledge and networking skills

Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business to filter down to team

Consistently lead the team to drive the store’s sales performance to meet and exceed targets

Knowledge and awareness of all promotions and marketing activity

Deal with customer concerns in a patient and helpful manner and communicating concerns to Retail Store Manager

Support all aspects of stock control from execution in store to loss prevention measures are in place

Support your Retail Store Manager in developing, mentoring and training all the team ensuring that they have the necessary skills to carry out the job

Manage store when the Retail Store Manager is away from the business

Support Store Manager in the operational compliance of the store through timely & accurate implementation of all company Health & Safety, Administrational & Security directives as advised by your Tenant Handbook & Head Office.

Assist and process deliveries and organization of stock room, ensuring teamwork

Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue

Maintain a clean and orderly environment in the store and back office/kitchen areas

Participating in management meetings by bringing fresh ideas, that are realistic and achievable

Knowledge, Skills & Experience

At least 1 year’s demonstrable experience gained within a premium brand, as Assistant Store Manager, Supervisor or Senior Sales.

Must have a passion for developing teams with a sense of responsibility and commitment to excellence

Customer focused with a proven high standard of customer service delivery

Commercial awareness and reaction and driven to deliver an exceed sales results

Be a role model and lead by example and operate with honesty and integrity

Shows innovation and initiative and implement new ideas with confidence

Demonstrates respect, leadership capabilities and regularly exceeds expectations

Be able to be professional at all times, but with an outgoing, friendly and engaging personality

Seeks opportunities to be proactive and pre-empt store and team issues

Excellent communication skills both written and verbal

Good at prioritizing and meeting deadlines

Enthusiastic, self-confident, well presented, self-motivated with a ‘’can-do’’ attitude

Maintain a smart and presentable appearance

Must be able to work and willingness to work flexible hours to meet the needs of the business

Why TEMPUR is a great place to work

Competitive salary

Commission based sales – sell more, earn more!

25 days holiday

Life Insurance

Pension contributions

Private medical insurance

Team initiatives

Training & Development

If your cv is shortlisted we will send you the link to the our careers page to apply for the role. you will then be contacted for a first stage interview with the Store Manager.