Assistant General Manager

Assistant General Manager – Self Storage Location: Birmingham Salary: £27,543 per annum + bonus

Looking to take the next step in your retail or sales career? Talos360 is recruiting on behalf of a leading self-storage provider for an ambitious and driven Assistant General Manager.

This is a fantastic opportunity to step into a leadership role where no two days are the same. You'll support the running of a busy store, drive commercial performance, and help deliver an exceptional customer experience, all while developing your career with a growing business. About the Role Based at our Birmingham store, you'll support the day-to-day management of the facility, ensuring smooth operations, strong sales performance, and exceptional customer service.

Working closely with the General Manager, you'll lead by example, inspire the team to achieve business objectives, and help create a safe, organised, and welcoming environment for customers. You'll also step into the General Manager's responsibilities when required, ensuring the store continues to operate efficiently. Duties of the Role

Support the day-to-day management and smooth operation of the self-storage facility.

Deliver outstanding customer service, assisting customers with enquiries, reservations, move-ins, move-outs, and account management.

Drive sales by identifying customer needs, promoting storage solutions and additional products, and consistently achieving sales targets.

Carry out facility tours and confidently explain products, pricing, and services to prospective customers.

Assist with team supervision, providing coaching, support, and motivation to maintain high performance and engagement.

Monitor store performance, helping to implement action plans that improve sales, occupancy, and customer satisfaction.

Ensure all administrative tasks are completed accurately, including customer contracts, payments, documentation, and reporting.

Maintain excellent standards of presentation, cleanliness, security, and merchandising throughout the facility.

Conduct regular property inspections to ensure units, communal areas, and equipment remain safe and well maintained.

Support stock control and ordering of retail packaging materials and other store supplies.

Ensure compliance with company policies, Health & Safety regulations, and operational procedures.

Build and maintain positive relationships with local businesses and the surrounding community to generate new business opportunities.

Handle customer queries and complaints professionally, resolving issues quickly and effectively.

Take responsibility for opening and closing the store and overseeing operations in the absence of the General Manager.

Be flexible to provide support across other stores within the region when required.

Key Responsibilities

Support the day-to-day running of the store and team.

Drive sales performance and consistently achieve targets.

Deliver a high standard of customer service at all times.

Help train, coach, and motivate team members.

Maintain operational standards, including Health & Safety compliance.

Build strong relationships with customers and local businesses.

Step up to lead the store in the absence of the General Manager.

Working Hours & Shift Pattern

Monday to Friday: 08:30 – 18:00 (two-shift pattern)

Saturday: 09:00 – 18:00

Sunday: 10:00 – 16:00

Who We're Looking For

Previous experience in a retail or sales environment, ideally with some leadership or supervisory responsibility.

A strong track record of achieving and exceeding sales targets.

Confident communicator who can build rapport with customers and colleagues.

Hands-on, proactive, and happy to lead from the front.

Organised with strong administrative and problem-solving skills.

Flexible and willing to travel between stores when required.

What's on Offer

Salary of £27,543 per annum

Performance-related bonus scheme

Staff discounts and additional company benefits

Clear career progression opportunities within a growing business

Supportive, energetic, and collaborative team environment

If you're ready to step into a role where you can lead, develop, and make a real impact, we'd love to hear from you.

Apply now and take the next step in your career.

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