Assistant Branch Manager

Assistant Travel Agency Manager

Edinburgh (outskirts)

Salary - £28,000 - £30,000 DOE + bonus and benefits

Mon-Fri (with 1 in 5 Saturdays 9am-12pm and time off in lieu)

We're looking for a motivated, commercially minded Assistant Manager to join a successful independent travel agency. This is a hands-on role where you'll support the day-to-day running of the branch, lead from the front with sales and help the team deliver an exceptional service to every customer.

The Role as an Assistant Manager

Working closely with the Branch Manager, you'll play a key part in driving the success of the agency, supporting the team and ensuring sales and service standards remain consistently high. Your responsibilities will include but not be limited to:

Assisting the Manager with the smooth day-to-day running of the agency

Helping to deliver and achieve KPIs and sales targets

Being proactive in driving sales performance across the team

Leading by example, selling a wide range of holidays and travel products

Motivating and supporting team members to maximise every sales opportunity

Overseeing and assisting with the management of group sales and associated policies

Supporting the training, coaching and ongoing development of team members

Handling customer queries and escalations professionally

Supporting rotas, workloads and general branch administration

Ensuring company procedures and industry regulations are followed

Proofing marketing projects and promotional material, ensuring accuracy and excellent attention to detail

Supporting the Manager with new initiatives, promotions and opportunities to grow the business

Stepping up to oversee the agency in the Manager's absence

As an Assistant Manager, we're looking for someone who

Has previous travel sales experience, ideally within a retail or independent travel agency environment

Is a confident salesperson who enjoys leading from the front

Has supervisory, senior consultant or management experience - or is ready to take that next step

Is commercially aware and comfortable working towards KPIs and targets

Can motivate, coach and support others

Has excellent customer service and communication skills

Is organised, proactive and able to juggle different priorities

Has strong attention to detail, particularly when checking documentation and marketing material

Enjoys being part of a close-knit, successful team

This is a fantastic opportunity to join a successful independent travel business where you'll have the chance to make a genuine impact. You'll enjoy plenty of variety, responsibility and the opportunity to develop your management career while still doing what you love - selling amazing holidays!

INTERESTED?

Please follow the instructions to apply attaching your CV! For any further information please call or email . If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!