Assistant Branch Manager

JR330 – Assistant Branch Manager

Location: Cribbs Causeway, Bristol

Salary: £32,000 + Bonus

Overview

First Military Recruitment are currently recruiting for an Assistant Branch Manager on behalf of our clients based in Swindon. This is an excellent and exciting opportunity to join a rapidly expanding retail business with an excellent opportunity of career advancement.

Duties and Responsibilities

Ensure branch is opened and closed on time. Record absence in the correct manner.

Support the Manager with leading the direction and motivation of staff being aware of issues and proposing solutions to improve

Support the Manager to ensure business development phone calls are conducted and logged using CRM

Support the Manager to ensure new customers (prospects) are acquired and taken through prospect process using CRM

Ensure thorough understanding and contribution to monthly Balanced Scorecard

Respond promptly to any out of hours call outs, managing holiday & store closures appropriately

Ensure strong working procedures are followed within store to ensure branch runs efficiently – eg. filing to be completed at the end of the day/ action plan created

Perform first line response (eg. challenge and report if necessary) to disciplinary or performance issues and monitor and engage to tackle issues at early stages

Support the Manager in development of staff skills including product and sales training. Identify areas for improvement and lead their personal development using all resources available

Ensure all customers are greeted on arrival and approached at an appropriate moment to identify their needs and solutions are suggested enthusiastically

Support the Manager to ensure staff deliver company's vision for the store and customer experience

Ensure all staff actively participate in company promotions

Support the manager in preparation and execution of yearly stock take

Ensure PPI is conducted and discrepancies are thoroughly investigated

Attend and actively contribute to Assistant Managers’ meetings throughout the year

Ensure both current and redundant paperwork is filed and stored safely and logically so that documents can be readily retrieved (complying with PCI DSS obligations)

Ensure staff maintain a satisfactory level of appearance and personal hygiene

Implement Company Health and Safety policy and ensure continued compliance

Ensure all safe working practices are followed and all checks are completed thoroughly and promptly

Support the Manager in ensuring the swift and well merchandised roll out of new product into store

Be able to lead product demonstrations or training when required

Be able to undertake weekly buildings inspections & report defects promptly

Manage contractors when on site, ensuring compliance with any health and safety procedures

Skills and Qualifications

Ability to maintain productive working relationships with colleagues, suppliers and customers.

Ability to remain calm and focused when under pressure.

Using your own initiative (recommending various products, cross-selling etc.)

A friendly and outgoing personality.

Experience of dealing with both retail and trade customers advantageous but not necessarily required.

Experience of working in a team leading position desirable

Location: Cribbs Causeway, Bristol

Salary: £32,000 + Bonus