Applications Support Engineer(Enterprise Systems)

Applications Support Engineer (Enterprise Systems) Grangemouth (site-based, 5 days per week) 37.5 hours per week 6-month PAYE contract (with a view to extend) Rate: Competitive (dependent on experience) The Opportunity MRD Recruitment is delighted to be working with a leading global manufacturing business to recruit an Applications Support Engineer based at their Grangemouth site.

This is a fantastic opportunity to join a large-scale, complex industrial environment where you'll play a key role in supporting and maintaining business-critical applications across multiple business units. The Role You'll be responsible for the support, maintenance, and continuous improvement of a wide range of applications, from desktop software through to enterprise-level systems, within a Microsoft Windows environment.

Key responsibilities include

Supporting and troubleshooting business-critical applications

Managing and resolving incidents, including system outages

Assisting with application implementations, upgrades, and testing

Ensuring systems meet performance, security, and SLA requirements

Creating and maintaining technical documentation and support procedures

Contributing to continuous improvement initiatives

Supporting small-scale IT projects and system enhancements

You'll also participate in an on-call rota as part of the wider Applications team. About You We're looking for someone with strong application support experience in a complex, enterprise environment.

Essential

Experience supporting desktop, client-server, and web-based applications

Strong troubleshooting and incident management skills

Experience working in a Windows-based environment

Ability to prioritise and manage multiple support requests

Experience supporting both bespoke and third-party applications

Strong communication and stakeholder engagement skills

Desirable

Scripting or development exposure (e.g. PowerShell, VBA, JavaScript, .NET)

Experience with databases (SQL Server, Oracle)

Knowledge of cloud platforms (Azure)

Familiarity with SharePoint, Power Platform, or BI tools

Understanding of ITSM tools and ITIL processes

Experience in manufacturing, industrial, or regulated environments

Why Apply?

Work in a large-scale, technically complex environment

Exposure to a broad range of systems and technologies

Opportunity to contribute to critical business systems and projects

Potential for contract extension