Analytics Manager, Consumer Analytics

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Risk & Analytics team makes crucial decisions that direct Affirm’s business strategy. Our team designs and runs experiments to decide which product features to launch and which marketing campaigns to fund. We analyze performance not just to report on it, but to determine where to invest resources for maximum impact through building tools and analytical frameworks. We take ownership of the entire analytical lifecycle, from initial question to final business decision, ensuring Affirm grows efficiently and intelligently.

We’re looking for intelligent, driven professionals to join our new team. The Operations Planning & Analytics team is responsible for leveraging data driven insights to drive overall loan portfolio risk mitigation and servicing strategies across contact channels, customer segmentation, headcount planning, forecasting, and driving strategy for collections and repayment operations. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with external partners to drive forward recommendations.

What you'll do

Empower the organization with strong hypotheses, insights, and recommendations to build and prioritize Servicing product & Operations roadmaps

Develop and execute end-to-end analytics roadmap by partnering closely with product, operations, commercial, engineering and other teams to grow the Affirm network

Collaborate with cross-functional partners to understand their business priorities, formulate and execute end-to-end analytics workflow that includes defining critical metrics, data instrumentation and gathering, experimentation, analysis, and building meaningful dashboards and forecasts

Translate analytical outcomes and results into compelling narratives/presentations for multiple l