Analyst II, Full Stack (Customer Servicing Analytics)

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Risk & Analytics team makes crucial decisions that direct Affirm’s business strategy. Our team designs and runs experiments to decide which product features to launch and which marketing campaigns to fund. We analyze performance not just to report on it, but to determine where to invest resources for maximum impact through building tools and analytical frameworks. We take ownership of the entire analytical lifecycle, from initial question to final business decision, ensuring Affirm grows efficiently and intelligently.

We're looking for intelligent, driven professionals to join our team. The Operations Analytics team uses data to shape servicing strategy across contact channels, customer segmentation, capacity planning, forecasting, and repayment operations. The ideal candidate brings strong analytical depth, systems thinking, and the ability to partner cross-functionally to drive meaningful business impact.

AI is integral to the analytics workflow on this team. The analyst applies AI from data exploration through model validation to stakeholder communication, and helps shape how the team uses it. The role requires architectural decisions, strong stakeholder alignment, and embedding AI/ML in core decisions. Operating independently in ambiguous environments is essential.

What You'll Do

Scope

Planning: Own planning and staffing for UK and new-geography launches and special teams. Develop and maintain the guardrail metrics.

Foundations: Build working familiarity with the underlying data, including demand signals, agent rosters (team, title, country), and agent activity (delivered hours, status), and license demand.

Infrastructure forecasts: Own demand forecasts for checkouts and app opens in CA and UK and new geographies.

Insights

Report on forecast health for UK, CA, and other geos (a