Morgan Hunt Group Limited
Glasgow, UK
Up to £169,000
Contract
On-site
about 1 month ago
Job Title: Digital Delivery Manager (Data and AI Projects) Location: Glasgow(1 day on-site per week) About the Role / Job Summary: Ofgem is…
AI Project Manager
We are currently recruiting for an AI Project Manager with ServiceNow and Chatbot experience to join one of our Insurance clients on a 6-month contract.
Inside IR35
Hybrid
Define project scope, delivery roadmaps and success criteria for AI-enabled services in partnership with Enterprise Technology functions.
Establish delivery governance, reporting cadences and controls, ensuring alignment with AI governance, ethical AI guidance and regulatory compliance requirements.
Lead end-to-end delivery of AI-enabled services, coordinating cross-functional teams of data/ knowledge analysts, engineers and product specialists.
Manage delivery of AI solutions leveraging automation capabilities, machine learning, natural language processing, generative and agentic AI, from initiation through to handover.
Oversee integration of AI capabilities into existing enterprise systems (ERP, CRM, cloud platforms, infrastructure management platforms etc.), managing scope, timeline and quality.
Break down AI features into sprints and milestones, managing delivery cadence and tracking velocity, quality and technical debt with the engineering team.
Manage cross-team dependencies across data pipelines, APIs and cloud infrastructure, working closely with ML engineers and platform teams.
Experience
At least 12 years IT industry experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services
Experience in working in a collaborative environment
Ability to articulate and document technology operations in detail
Experience and knowledge of end-to-end technology programme delivery, including recognised project methodologies (e.g. Agile/Scrum, PRINCE2 or PMP), service management, budgeting and people management, ideally spanning AI, data and cloud platforms
Experience with ServiceNow and Moveworks is highly desirable.
Ability to enable changes in operational processes and ability to work cooperatively with stakeholders and peers are essential
Experience with Claude and Copilot
Insurance/ Financial services experience
Strong understanding of IT Service Desk operations and support models.
Successfully led the rollout and adoption of chatbot solutions to improve service delivery, self-service capabilities, and operational efficiency.
Enhanced the colleague and end-user experience through technology and service improvements.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Job Title: Digital Delivery Manager (Data and AI Projects) Location: Glasgow(1 day on-site per week) About the Role / Job Summary: Ofgem is…