AI Engineer Infrastructure SRE & Automation

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Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Role/Team overview

We are seeking an AI Specialist to design, build, and operationalise intelligent systems that enhance Site Reliability Engineering (SRE) platforms and automate large-scale infrastructure operations. This role has a strong emphasis on reliability, scalability, and operational efficiency.

You will work closely with SRE, platform, and cloud engineering teams, within a global technology support organisation to embed AI-driven decision-making, predictive analytics, and autonomous remediation into infrastructure platforms.

What?you’ll?do

Infrastructure Automation at Scale

Design and deploy AI-powered automation frameworks for incident response and remediation (self-healing systems).

Automate repetitive operational workflows across compute, storage, and networking layers.

Integrate AI capabilities into CI/CD pipelines and infrastructure-as-code ecosystems.

Data Engineering & Observability

Build and maintain pipelines for high-volume telemetry data (metrics, logs, traces).

Ensure data quality, labelling, and feature engineering for ML models.

Leverage observability tools to inform AI systems.

Reliability & Governance

Define SLIs/SLOs for AI systems embedded in infrastructure workflows.

Ensure robustness, explainability, and auditability of AI-driven decisions.

Implement feedback loops to continuously improve model performance.

AI-Driven SRE Enablement

Develop ML/AI models for anomaly detection, incident prediction, and root cause analysis across distributed systems.

Implement intelligent alerting systems to reduce noise and improve signal fidelity.

Build predictive reliability models (e.g., capacity forecasting, failure prediction).

What?you’ll?bring

Essential?criteria

Strong experience in AI engineering, particularly in operational or systems contexts.

Practical experience of SRE principles (SLIs, SLOs, error budgets, incident management).

Strong experience of cloud platforms.

Proficiency in Python (or similar).

Desirable?skills and?experience

Familiarity with LLMs for operational tooling (e.g., incident summarization, runbook automation).

Experience building AIOps or autonomous operations platforms.

Proven track record in reducing manual operational workload across SRE teams.

Proven track record in reducing the Mean Time to Recovery (MTTR) through automated remediation.

Benefits and?perks

There's?one thing people?can't?stop talking about when it comes to?life?at?Sky: the?perks.?Here’s?a taster:

Free Sky?TV?or NOW?package,?including Sky Sports and Sky Cinema

Pension package with up to 9% employer contribution

Private healthcare with mental health support

Aviva Digital GP and dental insurance

Discounts on Sky products, including?Sky Mobile,?Sky Broadband, Sky Glass and Sky Protect

Sharesave and Tech schemes

A range of Sky VIP rewards and experiences