AI Business Operations Apprentice

Integrated Fire Safety Systems Ltd is a UK-based fire protection contractor that specialises in the design, installation, commissioning, and maintenance of integrated fire safety systems.

About the role

This role is a hybrid of executive support and digital transformation. You will be responsible for deploying AI tools to manage complex technical correspondence and identify high-margin business opportunities. As a Level 3 Apprentice, you will spend 20% of your time in off-the-job training, learning how to implement organizational digital transformation, data security, and AI prompt engineering, which you will then apply directly to our fire safety operations.

Responsibilities

AI-Driven communication management

Inbox architecture: Use AI to filter, tag, and organize the MD's emails, ensuring that technical queries regarding gas suppression or water mist systems are prioritized

Intelligent drafting: Draft responses that reflect the MD’s professional tone, ensuring all technical references (such as the relevant British Standards and contract law) are accurate and contextually appropriate

Workflow distribution: Efficiently route enquiries to the correct internal teams, ensuring no "aged" enquiries or debtor communications are missed

Strategic business growth

Market mining: Utilize AI prospecting tools to identify new clients within the UK construction and FM sectors who require specialist fire protection

Profitability targeting: Focus outreach efforts on our most profitable product lines, specifically driving new business for fire sprinkler and gas suppression systems

Database enrichment: Maintain and grow the CRM service base, ensuring we are capturing the full lifecycle value of every contractor and contact in our network utilising the in-built AI functionality

Compliance & efficiency

Regulatory monitoring: Assist in tracking changes to UK legislation and JCT contract law to ensure outgoing communications remain compliant

Process automation: Identify repetitive administrative tasks that can be automated using AI to free up the MD’s time for high-level decision-making

You will need the following skills

Tech-forward mindset: You should be an early adopter of AI tools (like Gemini, ChatGPT, Claude, or automation platforms) and eager to explore how they can be applied to a specialist engineering business

Exceptional literacy: Strong written English is vital. You must be able to adapt your writing style to match the MD’s voice and handle complex industry terminology with precision

Analytical thinking: You can look at a data set or a client list and logically determine where the highest value lies

Organization & reliability: You must be comfortable working with reminders and diaries, ensuring that no detail—no matter how small—falls through the cracks

Confidentiality: You will be handling sensitive business and personal data; discretion is a non-negotiable requirement

Interest in engineering: A natural curiosity about how things work will help you excel

Resilience: You are comfortable working in a fast-paced environment where priorities can shift quickly based on project demands and contract requirements

Entry requirements

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.

GCSE Maths and English (or equivalents) at grades 3+ (D or above).

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:8am – 5pm, Monday to Friday.

Benefits

Unlimited access to Smart Health.This award-winning2 health and wellbeing service is made up of six key elements: 24/7 online GP appointments, mental health support, nutrition advice, fitness plans, second medical opinions and health checks. Everything’s also available to your partner and any children up to age 21

ECIS Bupa scheme

Life insurance as an employee benefit at no cost to you

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!