Aged Debt Supervisor

Aged Debt Supervisor

Bournville, Birmingham

£27.51 per hour (Umbrella)

Contract Opportunity – Currently funded until 31st December 2026

36 Hours per Week

Inside IR35 Reference: K1197

Lead, Coach and Drive Debt Recovery Performance

We are currently recruiting for an experienced Aged Debt Supervisor to join a leading FMCG business based in Bournville, Birmingham.

This is an excellent opportunity for a credit control professional with strong leadership skills to take ownership of a customer portfolio, drive debt recovery performance, and support a small collections team in delivering outstanding results.

Working within a fast-paced Order to Cash environment, you will play a key role in reducing aged debt, resolving complex customer disputes, identifying root causes of payment issues, and developing strategies to improve future customer payment behaviours.

The Role

As Aged Debt Supervisor, you will be responsible for managing a portfolio of customers with overdue invoices and invalid claims, ensuring timely recovery of outstanding debt while maintaining strong customer relationships.

You will also provide day-to-day leadership and support to two Collections Executives, coaching and developing their capabilities while ensuring collection processes and service levels are achieved.

This role requires excellent stakeholder management skills, working closely with Commercial, Back Office, Credit Risk, and customer-facing teams to drive successful outcomes.

Key Responsibilities

Hold weekly ledger review meetings with Collections Executives to review outstanding debt positions and agree actions.

Provide guidance and support to resolve complex collection and customer account issues.

Manage customer contact escalations via telephone, email, and occasional face-to-face meetings.

Conduct overdue and invalid claims review meetings with Commercial teams.

Lead daily and ad-hoc meetings with Back Office teams to drive actions that support timely customer payments.

Coordinate with key stakeholders to ensure outstanding issues are resolved before customer communications.

Support the prompt resolution of customer queries throughout the collections cycle.

Analyse dispute and root cause data within the Dispute Management System (DMS).

Identify recurring trends and collaborate with stakeholders to reduce future claims and disputes.

Escalate potential customer risks and concerning payment behaviours to the Credit Risk Analyst.

Monitor adherence to collection process SLAs and DMS housekeeping requirements.

Deliver coaching, mentoring and training to increase the capability of Collections Executives.

Build strong relationships with customers and internal stakeholders through a customer-focused approach.

What We're Looking For

Essential Experience

Proven experience within Credit Control and Debt Collection.

Strong financial and ledger analysis skills.

High-level SAP proficiency.

Experience working within an Order to Cash (O2C) environment.

Experience within an FMCG or Consumer Packaged Goods business.

Strong customer-facing experience.

Excellent communication and stakeholder management skills.

Advanced Microsoft Office skills, particularly Excel.

Leadership Competencies

Previous experience leading, coaching or mentoring others.

Ability to identify and remove barriers to team success.

Strong business partnering skills.

Excellent conflict resolution and relationship management abilities.

Strong organisational, prioritisation and time management skills.

Exceptional analytical and problem-solving capabilities.

Why Apply?

Contract opportunity through to December 2026.

Join a globally recognised FMCG organisation.

Opportunity to lead and develop a small collections team.

High-profile role with extensive stakeholder engagement.

Competitive hourly rate.

Gain exposure to complex debt recovery, dispute management and root cause analysis activities.

Additional Information

Location: Bournville, Birmingham

Contract role

36-hour working week

Inside IR35

Reference: K1197