Aftersales Manager

Aftersales/Service Manager, Wakefield, West Yorkshire

NB: Only current/recent branded dealership experience will be considered

Reactive Permanent Recruitment are working with one of Yorkshires most successful and long established dealership groups. Due to expansion, our client seek an experienced Aftersales/Service Manager to work from their Wakefield site.

Aftersales/Service Manager package

Excellent starting salary of £45,000 per annum

Fantastic unrivalled bonus - expected minimum £10,000 per annum

Company car

List of excellent company benefits

Fantastic working environment operating from their prestigious Wakefield site

Responsibilities

Manage the overall service department, ensuring timely and effective resolution of customer inquiries and issues

Achieve service department budget and customer service targets

Ensure accurate job costing and invoicing

Control parts and materials to ensure profitability

Improve customer satisfaction and retention

Manage and develop a team of Service Advisors, Technicians, and Parts Advisors

Work closely with brand partners and meet brand standards

Requirements

Proven experience in a current/recent branded dealership

Mechanical knowledge relevant to the industry’s equipment or machinery

Excellent customer service skills with a professional and approachable demeanor

Strong ability to upsell services or products effectively while maintaining customer trust

Experience with cash handling procedures in a retail or service setting

Exceptional organizational skills with attention to detail in managing schedules, records, and reports

Effective communication skills to liaise with clients, team members, and vendors

Ability to analyze operational data to identify areas for improvement

We look forward to hearing from you.

Key

Service Manager, Service Leader, Service Supervisor, Snr Service Manager, Snr Service Supervisor, Aftersales Advisor, Snr Aftersales Advisor, Aftersales Manager, Wakefield, West Yorkshire