N26
Madrid, Spain
Full-time
about 5 hours ago
About the opportunity We are looking for a dynamic Lead (Fixed-Term Contract) to join our AFC Operations Department in Madrid to ensure com…
About the Opportunity
We are looking for a motivated, detail-oriented, and analytical Excellence Specialist to join our AFC Operations team. This entry-level role provides crucial support in monitoring performance metrics, maintaining operational documentation, and assisting in process optimization initiatives across Fraud, Sanctions, and Financial Crime operations.
This is an ideal opportunity for a junior professional looking to kickstart their career in fintech operations and financial crime compliance, working alongside experienced leaders to drive operational consistency and data accuracy.
📊 Performance & Data Support
Assist in gathering, updating, and compiling weekly/monthly AFC operational performance metrics (KPIs, SLAs).
Support the preparation of routine performance packs, dashboards, and review presentations for leadership.
Perform basic data checks to maintain high data accuracy in reporting routines.
⚙️ Operational Support & Process Maintenance
Assist in tracking operational workflows and maintaining clear Standard Operating Procedures (SOPs).
Support senior specialists in executing continuous improvement deep-dives and routine process updates.
Log operational feedback and track follow-ups across teams.
📈 Workforce & Resource Tracking
Help maintain baseline workforce tracking files and schedule logs in collaboration with operational leads.
Provide data inputs to support workforce management and capacity planning discussions.
🤝 Governance & Coordination
Support administrative coordination for governance forums, preparing materials and tracking action items.
Assist in organizing audit readiness documentation and archiving control records.
Serve as a reliable operational interface for daily task follow-ups across AFC teams.
Profile Requirements
Experience: 0–2 years of relevant experience or internships in business operations, banking/fintech, analytics, or process support.
Skills: Solid foundation in Excel
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
About the opportunity We are looking for a dynamic Lead (Fixed-Term Contract) to join our AFC Operations Department in Madrid to ensure com…