Actuarial Assistant Manager, Customer Solutions

Actuarial Assistant Manager, Customer Solutions

Edinburgh

Full time

Posted Yesterday

158435

End Date

Friday 26 June 2026

Salary Range

£0 - £0

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked, Hybrid Working, Job Share, Reduced Hours

Job Description Summary

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Job Description

JOB TITLE: Actuarial Assistant Manager, Customer Solutions

HOURS: Full Time (will consider reduced hours)

SALARY: Competitive package available

LOCATION: Edinburgh

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of our time, at our Edinburgh office.

Do you want to join a team where your expertise directly improves outcomes for customers across a range of insurance and pension products? Join our collaborative, Agile team where your technical skills will shape fair, accurate solutions and drive continuous improvement in how we put customers first.

Whatyou'll** be doing

As an Actuary in the Customer Solutions Lab, you'll play a key role in delivering good outcomes for customers by supporting the resolution of issues across a range of insurance and pension products. You'll analyse data, design and run models to calculate redress and corrected policy positions, and provide expert input into customer treatment approaches. Working in an Agile project team, you'll ensure calculations are accurate, well-controlled, and compliant with actuarial standards, while contributing to continuous improvement in how we deliver efficient, high-quality

Whatwe're** looking for

Qualified or partly-qualified Actuary.

Strong technical ability in analysing problems, determining solutions and specifying and building calculations.

Strong Excel modelling skills.

Pensions and or life assurance product knowledge

Experience working in an Agile project environment is beneficial

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

28 days' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Ready to make an impact? Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.