Accounts Receivable Manager

The Accounts Receivable Controller plays a key role in the financial management of the School, ensuring the accurate and timely billing, reconciliation, and collection of all tuition, transport, financial aid, after-school, and extracurricular fees. The role manages billing and collection processes for over 900 families and partner organisations, ensuring data accuracy, financial compliance, and an exceptional level of customer service.

This position supports approximately £50 million in annual tuition and related income and requires a detail-oriented, technology-savvy, and proactive professional capable of operating efficiently in a fast-paced, deadline-driven environment. Key Responsibilities Billing and Data Management

Manage end-to-end billing for tuition, transportation, financial aid, after-school programs, and all ancillary charges for the School and its subsidiary.

Maintain accurate family and student billing records in the school’s finance and student information systems (Microsoft Dynamics Business Central).

Collaborate with Admissions, and departmental administrators and other internal stakeholders to ensure timely updates to student and fee data.

Generate, review, and distribute invoices within strict deadlines; ensure compliance with Accounting and VAT regulations as well as school policies and contractual obligations.

Monitor and reconcile data between finance, admissions, and student databases to ensure billing integrity.

Prepare and maintain accurate audit trails for all transactions.

Collections and Customer Relations

Manage the collection of fees and ensure that payments are received in line with the School’s terms and conditions.

Communicate effectively and empathetically with parents, companies, and sponsors regarding outstanding balances.

Negotiate payment plans where appropriate, maintaining professionalism and discretion when dealing with sensitive personal circumstances.

Work collaboratively with the Finance Manager and Director of Finance & Operations to review overdue accounts and agree on next steps.

Reconciliation and Reporting

Perform regular reconciliations between the fees ledger, bank accounts, and other sub-ledgers.

Analyse billing and cash flow trends; prepare reports for management, auditors, and the Board as required.

Produce insightful analytical reports on billing to assist in long-term financial planning.

Support external audits and provide all necessary documentation related to fees and revenue.

Systems, Innovation, and Process Improvement

Utilise financial systems effectively; identify opportunities to improve automation, reporting accuracy, and user experience.

Contribute to digital transformation initiatives such as online payment platforms, automated invoicing, and data analytics tools.

Ensure compliance with relevant UK financial, consumer, and data protection legislation, including GDPR, Consumer Credit Act, and HMRC guidelines.

Maintain awareness of Anti-Money Laundering (AML) regulations and apply appropriate due diligence when processing and verifying payments from individuals and organisations.

Identify and escalate potential compliance or irregular payment concerns to the Director of Finance & Operations.

Develop and document best practices and standard operating procedures to ensure efficiency and consistency.

Teamwork and Collaboration

Work closely with colleagues across Finance, Admissions, Operations, and Academic departments.

Provide support and training to other team members on billing processes and systems.

Contribute to a culture of continuous improvement, collaboration, and customer service.

Qualifications and Experience

Essential

A professional qualification in the accounting and finance field or equivalent.

Substantive experience in an accounting, billing, or accounts receivable role.

Proficiency with financial management systems (e.g. Business Central, iSAMS, Sage, or similar).

Advanced Excel and data reconciliation skills.

Strong understanding of financial controls and internal audit practices.

Awareness of Anti-Money Laundering (AML) principles and responsibilities.

Excellent interpersonal and cross-cultural communication skills.

Desirable

Experience in the education sector, particularly within an international or independent school.

Familiarity with financial aid administration, bursaries, or corporate billing.

Experience managing large account portfolios (500+ customers).

Knowledge of UK accounting standards and charity finance compliance.

Key Competencies and Attributes

Accuracy and Attention to Detail: Ensures precision and reliability across all financial processes.

Technological Proficiency: Experienced with finance software, databases, and advanced Excel functions.

Analytical Thinking: Able to interpret and reconcile complex financial data.

Communication Skills: Strong written and verbal communication, with diplomacy and cultural sensitivity.

Deadline Management: Works efficiently under pressure, meeting strict billing and reporting deadlines.

Compliance Awareness: Understands financial, AML, and data protection responsibilities.

Team Player: Collaborative, supportive, and approachable.

Initiative and Innovation: Continuously looks for ways to improve processes and customer experience.