Account Specialist

Location: Solihull (B92 8NW) Working Hours: Monday - Friday on site Are you ready to represent a world-leading brand at a high level? Randstad is looking for an Account Specialist to join our team in Solihull (B92 8NW) to ensure the smooth running of operations for a high-profile key account. This is a prestigious role where you will be embedded within the client's environment, acting as the primary face of Randstad to both our professional workforce and senior stakeholders. This isn't just about administration; it's about high-level client management and operational excellence. If you have the pace, confidence, and service-driven mentality to manage a large-scale workforce, this is your next career move. The Role Your mission is to ensure seamless service delivery and maintain elite-level relationships. You will be responsible for the end-to-end management of the temporary workforce and the client's daily requirements.

High-Level Client Management: Act as a trusted partner, attending planning meetings and engaging with stakeholders at all levels to assess requirements and deliver on agreed SLAs.

Worker Management: Oversee the candidate journey from start to finish. This includes delivering praise and rewards, managing "Return to Works," conducting OTI's (Opportunity to Improve), and handling disciplinary warnings.

Operational Visibility: Conduct regular floorwalks to maintain high visibility and build strong relationships with the temporary workforce.

Problem Solving: Manage all queries from your allocated areas, including health and safety investigations and addressing any allegations or concerns with professionalism.

Strategic Growth: Proactively identify sales opportunities and growth potential for the wider Randstad business through your daily stakeholder interactions.

What We Are Looking For To be successful in this role, you need to be a confident communicator who thrives under pressure.

Pace and Confidence: You enjoy working in a high-speed environment and can navigate complex situations with ease.

Service Excellence: You have a "client-first" mindset and a track record of building long-term, professional relationships.

Detail Oriented: You possess strong administrative skills and ensure all systems and compliance requirements are kept up to date.

Experience: Previous experience in temporary recruitment or high-volume account management is useful but not essential-your attitude and ability to engage at a high level are what matter most.

What's In It For You?

Professional Development: Dedicated support and training to help you reach your career ambitions.

Competitive Benefits: Access to a fantastic company benefits package and a vibrant team culture.

Convenience: Free onsite parking and excellent public transport links to our Solihull site.