Account Manager

Account Manager Epsom, Surrey | Office-based with hybrid after probation | Full-time Up to £40,000 basic salary + commission

You must have the right to work without needing sponsorship.

THE OPPORTUNITY

We're recruiting on behalf of a well-established and fast-growing software company, recognised as one of the fastest-growing tech suppliers to the UK public sector. Due to continued growth, they're looking for a proactive and client-focused Account Manager to join their team.

In this role, you'll manage a portfolio of customers — primarily across central government, local councils and NHS trusts — helping them get the most value from a trusted communications and engagement platform. If you have a genuine interest in the public sector and a talent for building lasting client relationships, this is a fantastic opportunity to grow your career in a mature, innovative tech business.

KEY RESPONSIBILITIES

Client Relationship Management

Serve as the main point of contact for a portfolio of customers, managing requests for services and support

Build strong, trusted relationships with clients across all stages of the contract lifecycle

Understand client goals, challenges and priorities to ensure alignment with the platform's capabilities

Identify the communication and engagement needs of different customer stakeholders

Solution Development & Delivery

Gather and interpret customer requirements to propose tailored solutions

Provide clear advice and guidance on the effective use of the products and services

Deliver training and onboarding sessions to support successful platform adoption

Proactively identify opportunities to promote relevant features that drive client value

Service Performance & Issue Management

Monitor and report on contractual deliverables to ensure all obligations are met

Collaborate with internal teams to resolve service issues promptly and effectively

Assist in identifying workarounds or permanent fixes for client-reported issues

Commercial Support

Support the preparation of responses to pre-qualification questionnaires and tender invitations

Contribute to upselling and renewal opportunities through strong client knowledge and engagement

WHAT WE'RE LOOKING FOR

Proven experience in account management, customer success or a similar client-facing role

Experience working with or selling to public sector clients is a strong advantage

Excellent relationship-building and communication skills

Commercially aware with the ability to identify growth and renewal opportunities

Organised, proactive and able to manage multiple accounts simultaneously

A professional, credible manner with high standards of integrity

PACKAGE & BENEFITS

Up to £40,000 basic salary plus commission

Private health insurance (after year one)

Company pension scheme

Career progression — work alongside the Account Director with a clear path to senior or strategic roles

Opportunity to influence product development, customer strategy and innovation projects

Friendly, supportive team culture with genuine room to grow

WORKING HOURS & LOCATION

This is a full-time, office-based role. Working hours are Monday to Friday, 9am–6pm. The office is based in Epsom, Surrey

Flexible hybrid working is available after the successful completion of a 6-month probation period.

HOW TO APPLY

If you're an experienced Account Manager with a passion for client relationships and an interest in the public sector, we'd love to hear from you. Please apply with your CV and we'll be in touch.