Account Manager

Account Manager | Full-Time | Head Office with Occasional Travel

Salary: £30,000 - £32,000 + Uncapped Commission

Are you a relationship-focused Account Manager with a passion for delivering exceptional customer service and driving sales growth? We're recruiting for an experienced Account Manager to join a growing and ambitious business, managing an established portfolio of accounts while identifying new opportunities to maximise customer value.

This is an excellent opportunity for an enthusiastic Account Manager who thrives in a fast-paced environment, enjoys building long-term client relationships and has a proven track record of achieving sales targets.

The Role

As an Account Manager, you'll be the primary point of contact for an assigned portfolio of customers, ensuring outstanding service, identifying opportunities to grow existing accounts and supporting customers throughout their journey. You'll work closely with internal teams to deliver a seamless customer experience while contributing to business growth.

Key Responsibilities

Build and maintain strong relationships with an established portfolio of customers.

Manage customer accounts to maximise retention and identify upselling and cross-selling opportunities.

Handle customer enquiries, issues and complaints in a professional and timely manner.

Process customer orders efficiently using the CRM system and coordinate with logistics to ensure prompt delivery.

Generate new business opportunities from existing accounts and engage with prospective customers.

Prepare tailored quotations, proposals and sales presentations.

Deliver exceptional customer support via phone, email and online channels.

Work closely with sales, marketing and logistics teams to ensure the highest levels of customer satisfaction.

Maintain accurate CRM records and produce regular reports on account performance, customer feedback and sales opportunities.

Stay up to date with product knowledge, industry trends and ongoing training.

What We're Looking For

Previous experience in Account Management, Sales or Customer Service.

Strong communication and relationship-building skills.

Proven ability to upsell, cross-sell and grow customer accounts.

Excellent organisational skills with the ability to manage multiple priorities.

Experience using CRM systems; knowledge of Pipedrive or Sage would be advantageous.

A proactive, solutions-focused approach with excellent problem-solving skills.

Strong attention to detail and a commitment to delivering outstanding customer service.

Proficiency in Microsoft Office, including Word, Excel and Outlook.

What's on Offer?

Competitive salary.

Ongoing training and professional development.

Career progression opportunities.

Supportive and collaborative working environment.

Opportunity to join a growing business where your contribution will make a real impact.

If you're an ambitious Account Manager looking to develop your career in a customer-focused sales environment, we'd love to hear from you. Apply today to be considered for this exciting Account Manager opportunity.

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