Account Manager

We are looking for an Account Manager to join our Client’s growing and innovative business, taking ownership of key customer relationships while ensuring a high level of service and smooth day-to-day account management.

This is a fantastic opportunity for a commercially minded individual who enjoys building strong customer relationships, managing accounts and working closely with internal teams to deliver the best possible customer experience.

What You’ll Be Doing

Take ownership of a portfolio of customer accounts, acting as the main point of contact and building strong long-term relationships

Manage customer orders from initial entry through to completion, including amendments, cancellations and rebooking

Work closely with customers and internal teams to ensure orders are delivered accurately and on time

Proactively identify and resolve customer issues, queries and complaints

Monitor customer accounts, delivery schedules and outstanding actions to ensure a seamless service

Prepare and follow up on quotations in line with customer requirements and agreed pricing

Manage pricing updates, customer information and product data within the relevant systems

Support customers with product, pricing and order-related queries

Work closely with Sales, Customer Service and Operations teams to identify opportunities and resolve issues

Develop strong relationships with customers and look for opportunities to increase customer satisfaction and account value

Process credit notes and other account documentation where required

Use customer data and account information to identify trends, issues and opportunities

Support the introduction of new products, systems and processes

Work collaboratively with colleagues across the wider business and international teams

What We’re Looking For

Previous experience in Account Management, Customer Account Management, Sales or a similar commercial role

Strong track record of managing customer relationships and delivering excellent service

Commercially minded with an understanding of customer retention and account growth

Confident communicating with customers via telephone and email

Experience managing customer orders and resolving queries from start to finish

Previous experience using an ERP or CRM system is essential

Salesforce experience would be advantageous

Strong Microsoft Office skills, particularly Excel

Excellent organisation and time-management skills

Confident handling difficult conversations and finding practical solutions

Analytical and commercially aware with strong attention to detail

Proactive, self-motivated and comfortable taking ownership of customer accounts

A strong team player who enjoys working in a fast-paced environment

Benefits on Offer

Competitive salary depending on experience

Opportunity to manage and develop valuable customer relationships

Varied role combining Account Management, Customer Service and Commercial Operations

Supportive and collaborative team environment

International working environment

Training and professional development opportunities

Excellent opportunity for career progression

If you’re an experienced Account Manager who enjoys building relationships, solving problems and delivering an excellent customer experience, we’d love to hear from you!

Reference No. ACMCL Disclaimer Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.