Account Manager

Account Manager

Facilities Services

London – Site Based

Permanent – Full Time

Competitive Salary + Flexible Benefits

Summary

This is a rare opportunity to step into a pivotal leadership role, taking the reins from a highly respected colleague who is retiring after building an outstanding client partnership. You’ll be joining at an exciting moment: we have recently mobilised into a landmark new smart building in London, having already supported this prestigious legal firm across their wider estate for a number of years. This is not a start-up situation – it’s a well-established, high-value contract with a genuinely engaged client and a strong, committed team already in place.

As Account Manager, you’ll have full accountability for a circa £8 million P&L, shaping the commercial and strategic direction of this high-profile contract. You’ll work closely with the client at a senior level, driving continuous improvement and ensuring the building’s cutting-edge systems are maintained to the very highest standards. Just as important, you’ll be a visible, inspiring leader to your team – someone who invests in people, grows talent, and leaves the contract in an even stronger position than you found it.

Some of the key deliverables in this role will include

Lead the Client Relationship at a Senior Level – Build on an already strong partnership with a highly engaged client, acting as a trusted strategic advisor and the face of NG Bailey on site.

Own a circa £8 Million P&L – Take full commercial accountability, driving profitability, identifying growth opportunities, and delivering cost-effective, high-quality service solutions.

Shape Strategy, Not Just Operations – Set the direction for this contract, working at a strategic level to anticipate client needs, plan for the future, and continuously raise the bar on service delivery within a state-of-the-art smart building environment.

Develop and Inspire Your Team – Be the kind of leader people grow under. You’ll coach, mentor, and develop a multidisciplinary engineering team, building capability and succession for the long term.

Drive Innovation in a Smart Building Environment – Leverage the latest building technologies and systems to deliver operational excellence, embracing the opportunities that come with a brand-new, fully integrated smart building.

Manage Supply Chain and Compliance – Oversee third-party contractors and specialist suppliers, ensuring all work meets our exacting safety, quality, and statutory compliance standards.

What we’re looking for

We’re looking for a strategic leader – not an operator. Someone who thinks about the bigger picture, is commercially sharp, and understands that great client relationships are built on trust, consistency, and genuine partnership. You’ll be walking into an enviable position: a loyal client, a motivated team, and a contract that is performing well. Your job is to take it further.

An inspiring people leader with the ability to develop, coach and retain a high-performing team, with experience in:

Proven P&L ownership in a complex FM or engineering services environment – ideally with experience managing contracts of comparable scale and value.

Strong senior client relationship management – you are comfortable in the room with senior stakeholders and know how to turn a good relationship into a great one.

A background in M&E or engineering services, with the technical credibility to lead a skilled multidisciplinary team and engage meaningfully on complex building systems, including smart building technologies.

A genuine passion for people development – a leader who creates an environment where individuals are supported, challenged, and given real opportunity to grow.

Familiarity with statutory and compliance requirements (IOSH/NEBOSH desirable), and experience managing third-party supply chains to strict quality and safety standards.

Benefits

We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:

25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days

Pension with a leading provider and up to 8% employer contribution

Personal Wellbeing and Volunteer Days

Private Medical Insurance

Life Assurance

Salary sacrifice car scheme (Hybrid/Electric Vehicle)

Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)

Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.

Next Steps

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

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