Account Manager / Luxury Retail Store Manager

Account Manager / Luxury Retail Store Manager

Join a premium beauty retail environment where exceptional service, commercial performance and memorable customer experiences are at the heart of the role. This opportunity offers the chance to build specialist product expertise, strengthen leadership capability and develop commercial skills within a supportive, creative and international organisation.

If you’ve also worked in the following roles, we’d also like to hear from you: Counter Manager, Business Manager, Retail Manager, Assistant Store Manager, Beauty Manager, Sales Manager, Store Supervisor, Retail Supervisor, Key Holder, Senior Beauty Advisor

SALARY: Competitive + Benefits

LOCATION: Edinburgh, Scotland

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

This is an exciting opportunity for an Account Manager to drive retail performance while creating exceptional, personalised customer experiences in a premium beauty setting.

The Account Manager will focus on achieving sales targets, building customer loyalty and increasing brand awareness through engaging consultations, product storytelling and consistently high service standards.

Working closely with store teams, the Account Manager will maintain retail excellence, respond to launches and promotions, identify opportunities to maximise sales and bring energy and theatre to every customer interaction.

The position also offers scope to deepen specialist beauty knowledge, strengthen commercial capability and develop leadership skills in a collaborative environment.

DUTIES

Your duties as the Account Manager include

Drive Sales Performance: Achieve individual and account sales targets while identifying opportunities to maximise counter performance and customer engagement

Deliver Exceptional Service: Create personalised, memorable customer journeys that exceed expectations and encourage long-term loyalty

Build Brand Awareness: Bring the brand story to life through confident product storytelling, consultations and engaging customer interactions

Maintain Retail Excellence: Consistently uphold retail excellence standards alongside the expectations of the host retailer

Develop Customer Relationships: Build a loyal client base through authentic communication, attentive service and relationship management

Support Launches and Promotions: Adapt quickly to new products, promotions and retailer-specific activities

Manage Priorities: Organise workload effectively while working independently and collaboratively with store teams

Lead by Example: Demonstrate strong service, product knowledge, commercial focus and professional standards

Create Retail Theatre: Turn consultations into engaging experiences that inspire confidence and support commercial success

CANDIDATE REQUIREMENTS

Previous experience in a comparable retail management, business management, key holder or assistant store management position

Previous experience within beauty, skincare or luxury retail

Strong communication, influencing and leadership skills

Passion for beauty, luxury retail and delivering exceptional customer experiences

Ability to build long-term customer relationships and translate brand stories into memorable customer journeys

Strong organisational skills with the ability to prioritise effectively

Confidence working independently while building positive relationships with store teams

Positive, adaptable approach with flexibility to respond to changing business needs, launches and in-store activity

Professional, confident and authentic approach to customer interactions

Comfortable working in a premium retail environment where personalisation is central to the customer experience

A few things you'll love about the company...

Entrepreneurial, creative and welcoming work culture

Learning and development opportunities

Opportunities to grow within an international company

Competitive compensation and benefits package

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P15167

Full-Time, Permanent Store / Retail Management Jobs, Careers and Vacancies. Find a new job and work in Edinburgh, Scotland. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

AWD-IN-SPJ