Account Manager

Location: Waterloo (Hybrid after probation) Salary: Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings

Are you someone who enjoys building long-term client relationships?

Enjoy helping customers get the very best from technology while growing your accounts?

We're looking for an Account Manager who enjoys building relationships as much as delivering results. You'll work closely with a portfolio of clients, helping them succeed while growing your accounts through a consultative approach.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.

As our customer base continues to grow, we're looking for an experienced Account Manager to strengthen client relationships, increase product adoption and identify new commercial opportunities across our existing customer base.

What you’ll be doing

Manage a portfolio of existing clients, acting as their primary point of contact

Build trusted, long-term relationships that encourage customer loyalty and retention

Identify opportunities to introduce additional InfoTrack products and services

Deliver product demonstrations and client training, both online and in person

Monitor customer usage and proactively identify opportunities for growth

Resolve client issues by working closely with internal teams across the business

Support the successful onboarding and rollout of new clients

Achieve and exceed commercial and account management targets through a consultative approach

What we're looking for

Essential

3+ years of experience selling technical SaaS solutions

Proven success in Account Management, Customer Success or a consultative sales role

A track record of consistently meeting or exceeding sales and account management KPIs

Experience delivering client training and product demonstrations

Excellent communication and relationship-building skills

Comfortable analysing customer data to identify commercial opportunities

A proactive, accountable and customer-focused approach

Desirable (but not essential)

Experience working within the legal or conveyancing sector

Working Hours

Your working week will be 37.5 hours per week, typically 9am – 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once you have passed probation

Salary and Progression

Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings

You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression

Benefits and Rewards

At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from

25 days annual leave, plus bank holidays

Hybrid working after probation

Private health insurance, including dental, optical and hearing cashback

Income protection (worth x4 your base salary for up to 5 years)

Life assurance (worth x4 your base salary)

24/7 health advice line and access to virtual GP appointments

In-house barista: enjoy freshly brewed drinks throughout the day

Office snacks, including fruit and refreshments

Regular team breakfasts and lunches

Recognition awards: £100 spot prizes for going above and beyond

“Work From Anywhere” weeks: work remotely from a location of your choice

Referral bonus: earn up to £2,000 for successful referrals

Birthday and work anniversary gifts

Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you're passionate about building lasting client relationships, enjoy consultative selling and want to be part of a growing technology business that's transforming the legal sector, we'd love to hear from you.

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