Account Manager (HVM) - German

Account Manager HVM – German

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

As an account manager, you will be responsible for managing the full merchant lifecycle of our high-value merchants (monthly TPV > €50), providing personalized, high-touch support from onboarding to retention and growth. You will act as the single point of contact for your assigned portfolio of merchants, proactively engaging with them to maximize their success with SumUp while developing strong relationships that drive business value.

What you’ll do

Conducting merchant discovery calls, understanding their needs from the moment they sign up and ensuring a smooth and frictionless activation

Delivering tailored training sessions on SumUp products either remotely or onsite.

Collaborating with our field sales team during deal closure to ensure a seamless transition

Serving as the primary relationship manager, ensuring high-value merchants receive priority support and proactively providing strategic consultations to merchants

Monitoring transactional data and key account metrics, identifying opportunities for growth or signs of potential churn.

Upselling and cross-selling relevant SumUp products to drive merchant expansion.

Liaising with internal teams to resolve merchant pain points effectively.

Your mission: Activation, retention and growth of the portfolio of merchants through:

Proactive activation reach out calls to engage the merchants and get them to start transacting per necessary product

Conducting personalized tr