Account Manager

Global is a truly inspirational business.

We are one of the UK’s most dynamic fleet management and rental companies, and we are thinking bigger than ever before. We are taking on new challenges, expanding and finding new ways to deliver the best value. You could be part of this adventure.

Constantly innovating, the Global team is talented, diverse and hard working. It’s a high-octane performance led culture where we have fun. If you share our values, want to be challenged, get support for your professional growth and be well rewarded, you will fit right in!

What you will do…

Effective management of customer accounts, anticipating customer requirements, meeting expectations and building effective relationships in order to grow the Global rental fleet business, with a specific focus on daily rentals.

Proactive customer management and contact at all levels, delivering high levels of customer service and cultivating profitable long-term relationships with corporate rental customers and drivers, ensuring Global is retained as the supplier of choice by overcoming price and environmental challenges from the competition.

Ensuring that Global’s rental volume increases in line with the company objective whilst providing customers with outstanding service and business solutions, and to fully realise the potential of the Global’s range of products and services.

How you will do it…

Operating as the lead point of contact for all matters specific to allocated accounts

Building and maintaining strong, long-lasting customer relationships and carrying out review calls/meetings in line with customer agreed SLA’s

Driving growth of existing accounts through greater penetration & conversion to solus deals

Working closely with Business Development Manager to identify wider growth opportunities through affiliated companies and company mergers and acquisitions

Timely and successful delivery of solutions according to customer needs and objectives contributing to the delivery of ‘extraordinary fleet solutions’

Assisting with high severity requests or issues and escalations promptly and effectively

Winning bookings from customers and putting them into order forms for rentals to process

Carrying out customer reviews as required, via conference call or visits

Identifying suitable guests and hosting corporate hospitality as required

Presenting account reviews to management

Reporting on trends within customer performance

Monitoring payment performance and escalating any issues promptly to minimise exposure to the business, identifying customers at risks proactively through intelligence and monitoring

Appraising the commercial viability of a business within allocated accounts

Assessing commercial impact with complex customer issues and brokering a solution

Presenting quotes to customers and negotiating terms

Identification and provision of additional value added services to customers to maximise loyalty through provision of a bespoke fleet management solution, whilst generating incremental revenue/ profit (such as vehicle livery, trackers, dash-cams, driver packs, etc)

Producing weekly and monthly reports on customer management information, tracking account performance against plan and forecasts

Contributing to efficient vehicle availability and utilisation – presentation to customers, stock levels, new models, specification changes and pricing

Handing over vehicles onsite to customers, and accurate completion of necessary paperwork, demonstrating excellent customer care

Ongoing focus on push vehicles

Completing the CRM activities and updating the database following customer calls and meetings

Assisting in the development of team colleagues

Participating in ongoing training / vehicle knowledge sessions

Providing support to the rentals desk with customer queries

Observing safe working practices at all time, carrying out duties with due care and in line with Company policies and procedures.

Other ad hoc duties as required by the Company

What do you need to be successful…

Successful track record in similar business to business or account management role

Methodical and process driven

High levels of attention to detail and accuracy

Work well under pressure especially during peak periods

Good numeracy & literacy skills

Good IT skills, including an understanding of Microsoft packages

Proven communication skills to both internal and external stakeholders

Strong organisation skills to effectively manage and prioritise workload

And in return … As an Account Manager at Global, your will receive a competitive salary plus bonus and Company vehicle. There is open communication with management, and many opportunities to showcase your ideas to our shareholders and owners.

Be part of our success: apply today!

Job Types: Full-time

Location: Onsite Office Based, Leeds