Account Manager

ACCOUNT - SAAS, TECH, GTM LONDON - HYBRID UP TO £65,000 + 10% BONUS + EQUITY + FANTASTIC BENEFITS

THE OPPORTUNITY: Are you an experienced Account Manager looking for a new challenge in the tech space? Want to join a company who already have fantastic renewal rates? We're working with a growing business in the SaaS space who also offer consultancy services. Due to their continued success, they are looking to expand their Client Development Team. They have an exciting opportunity for an Account Manager to join the team, but this roles a little different. Although you will have objectives, they look at business and team wide numbers, not individual KPIs or meetings. They work fluidly across teams to deliver meaningful work for clients and secure exceptional renewal rates. So if you're looking for a role without the meaningless KPIs, or targets that reset every month but still want to earn a good chunk of change, progress your career and have equity options, this role is not to be missed!

THE ROLE

From a project going live, taking over and acting as the main point of contact for clients

Handling day-to-day queries, building and maintaining strong relationships and maximising engagement

Monitor progress on deliverables and ensuring they are provided promptly

Gaining client feedback and usage data to be passed on to the product development team

Giving clients access to internal subject matter experts where needed

Working closely with the commercial and client services team to inform and deliver renewal strategy & leverage customer analytics and metrics

Identifying expansion opportunities for additional revenue and cross-functional working to maximise outcomes

THE PERSON

Experience in an Account Manager, Client Manager, Client Success Manager, Onboarding Manager, Customer Success Manager or similar client facing role focused on existing clients and renewals

Track record working with a SaaS or Tech solution, ideally with consultative services

Experience within Insurance, Financial Services or similar industries is desirable but not essential

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