Account Manager

Welcome to DGI!

With offices in Manchester, Ireland, Germany and the USA, DGI is a full-service Travel Management Company (TMC) specialising in the humanitarian, academic and not-for-profit sectors. We are proud, passionate and mindful in our work and about what we do, and we hold these as our Company Values.

As leaders in the Charity, Academic, Humanitarian, and Not-For-Profit sectors, we provide dedicated support to our clients to help them fulfil their missions to make a difference. Our DGI Study Trips (DST) division specialises in educational group travel, working in partnership with Colleges, Universities and other education providers, to tailor bespoke study experiences and travel itineraries to inspire students outside of the classroom.

It's an exciting time to come and join us!

We are looking for a Dutch speaker as EU Account Manager to join our Account Management Team to support growth in the EU regions. You will be responsible for managing a portfolio of clients and identifying opportunities to maximise revenue and drive renewal business. Key tasks will include:

Providing an exceptional Account Management service to our clients

Conducting client visits and developing strong working relationships

Identifying opportunities and strategies to grow existing accounts and win new business

Providing analysis of travel purchasing data and identifying cost-saving opportunities

Preparing and presenting information including RFI’s and Tender Proposals alongside the New Business Team

Conducting client presentations, web demonstrations and product training

Identifying and attending client specific exhibitions and other promotional and networking events

Skills Required

Excellent written and verbal communication skills in Dutch and English

Proven account management experience, ideally working with clients in the not for profit, academic and charity sectors

Proven account management experience working in the travel industry

Ability to develop and nurture strong working relationships internally and externally

Ability to offer exceptional support and present, negotiate and close renewal

Confident networking and relationship-building skills

Good organisational, planning and multi-tasking ability

Strong IT competency - particularly Excel, Word, PowerPoint and CRM systems

Essential to hold a full UK driving licence

In return you will receive

Salary up to £45k p.a. (pending experience), plus OTE £10k p.a (monthly performance related bonus)

23.5 days holiday (excluding bank holidays), rising to 24.5 days after 1 years’ service

Birthday Leave (in your birthday month)

Option to buy or sell additional annual leave

Healthcare Cash Plan

Pension

Life Assurance

Season ticket loan

Discounted staff travel

Cycle to Work Scheme

Reward scheme and benefits platform

Enhanced Leave and Pay entitlements above Statutory Minimums

If you are interested in our role and meet the requirements above, then please do get in touch. This role requires regular travel to our Manchester office and to Europe, and the hours of work are Monday – Friday, 8.45am – 5.30pm (UK time). Our office is based in Manchester City Centre, and we offer a hybrid working pattern of 3 days office (Tuesday – Thursday) and 2 days working from home (Monday and Friday) or more remote working (in the UK) if you are located further out.

We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business.

PASSIONATE - We’re driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.

BOLD - We embrace innovation and challenge the status quo to deliver outstanding results.

MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.

We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background.