Account Manager - DACH

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies. Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.

As a key player, you'll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses. Take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect. This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth.

What you bring

Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts

Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes

Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote

Ability to create and execute sales motion and tactics to consistently grow revenue per account

Able to create, execute and adapt proactive client strategies to achieve goals

Confidently develop pipeline, forecast outcomes and provide accurate reporting data

Strong knowledge of sales processes

Ability to learn complex product solutions and eager to constantly develop new skills and competencies

Understanding of Remote’s services and its position in the industry

Several years of Account Management experience preferable, or related SaaS sales experience

Excellent verbal and written communication skills

Business fluency in English is essential

Highly self-motivated with ambitions to be in a closing role

Self-directed and able to work independently and as an active member of the team

Resilience and perseverance with a positive attitude

Able to perform under pressure

Strong business acumen

High level of integrity and work ethic

Efficient in multitasking, prioritization, and time management

Customer obsessed and clear desire to be in a customer facing role

Key responsibilities

Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business

Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle

Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to up