Account Manager - Care / Hospitality

ACCOUNT MANAGER - CARE / HOSPITALITY FIELD BASED - LEEDS £35,000 - £45,000 + COMPANY CAR + BONUS + EXCELLENT BENEFITS

Get Recruited are recruiting on behalf of a well-established business who work in partnership with one of the world's largest consumer goods organisations. Due to continued growth, they are looking for an Account Manager / Relationship Manager to join the team and manage a portfolio of commercial customers across a defined territory.

This is a fantastic opportunity for an experienced Key Account Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar who enjoys being out meeting customers, building long-term relationships and delivering an exceptional level of service.

This is a highly field-based position, with around 4 days per week spent visiting customer sites across the territory. You'll predominantly work with customers within the care sector (around 70%), alongside hospitality clients including hotels and other large commercial sites.

THE ACCOUNT MANAGER ROLE

Managing and developing relationships with an established portfolio of commercial customers across your territory

Spending approximately 4 days per week in the field visiting customer sites

Building strong, long-term relationships with key contacts and decision-makers

Conducting regular account reviews and customer meetings

Delivering customer training and providing ongoing support following installation

Taking ownership of customer satisfaction, retention and the overall client relationship

Working closely with internal engineering teams and external sales teams to ensure customers receive a seamless service

Acting as the link between customers and the wider teams involved in their account

Proactively identifying and resolving any customer issues

Understanding each customer's operation and ensuring the service continues to meet their requirements

Identifying appropriate upsell and account development opportunities

Maintaining accurate records of customer visits, meetings and actions

Planning and organising your own diary and customer visits across the territory

Attending occasional company meetings and events

YOU

Experience as an Account Manager, Key Account Manager, Relationship Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar

Strong experience managing existing B2B customer relationships within the care or hospitality sector

Comfortable working in a highly field-based role and travelling throughout your territory

Experience within care, hospitality, facilities management, commercial laundry, chemicals, hygiene, cleaning, equipment or another service-led B2B environment would be advantageous

A natural relationship builder who genuinely enjoys spending time with customers

Excellent communication and presentation skills

Confident delivering training and holding meetings with customers

Highly organised with excellent diary and time management skills

Able to work autonomously and manage a territory effectively

Commercially aware with the ability to identify account development and upsell opportunities

Proactive, reliable and customer focused

Full UK driving licence

THE PACKAGE

Basic salary of £35,000 - £45,000

Company car

Bonus Scheme

25 days annual leave plus bank holidays

37.5-hour working week

Home based when not visiting customers

Initial 1-week training programme in Nuneaton with hotel accommodation paid for

Ongoing training and support

Infrequent company meetings in Nuneaton

Opportunity to work with a globally recognised organisation and its commercial customer base

Stable business with excellent employee retention

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