Account Manager

Job Title: Account Manager

Location: Farringdon

Salary: £30,000 per annum + Up to £9k bonus

Job type: Full time, Permanent

Carbon Global is a multi-award-winning business development and lead generation agency with a strong focus on the Creative and Healthcare sectors.

The Role

We're looking for someone to join our growing team of humans, plants and laptops. You will represent some of the most innovative marketing and communication agencies in Europe as their Account and Business Development Manager.

This is not a sales role. You will be working together with your client to identify global brand leaders and reach out to them via phone, email and LinkedIn to set up high-level appointments for them.

The role involves nurturing client relationships, organising information, understanding timelines, balancing to-do lists, and adapting to shifting priorities and strategies.

You will be collaborating with our team of BDMs, your Client Success Manager and Team Assistant to deliver a high-quality, seamless service to our clients.

This is a hybrid position working at our Kings Cross office at least two days a week.

We can only consider candidates with a right to work in the UK, we cannot sponsor.

We encourage applications from all walks of life, but unfortunately, we cannot accept applications from Haribo gummy bears as Sam is now vegetarian.

Your Responsibilities

Outreach

Representing the client(s) in a professional way

Nurturing prospects, building ongoing relationships and ensuring that all meetings booked are qualified, and communicated well with your client.

Booking two/a number of meetings a week and managing changes in scheduling in a timely manner

Maintaining agreed outreach volumes consistently

Client Management

Preparing and leading meetings with the client, building client rapport and trust

Preparing well-written and detailed briefing notes for the client, prior to them attending meetings, with clear objectives and focus areas

Supporting the client strategy with the implementation of bespoke client campaigns

Working with your CSM to ensure ongoing client satisfaction

Admin

Comfortable using a CRM system, Google Sheets, and following internal processes

Logging conversations with clear actions and next steps

Reading and responding to emails in a timely manner

About you

Required Attributes

Organised and attentive to client needs

Experience in managing and nurturing relationships

Confident reaching out to new leads to introduce the client

Experience with either Google Workspace or Microsoft Office

Excellent English language skills, verbal and written

Highly focused and organised with a desire to learn and grow

Calm under pressure with the ability to multi-task and prioritise within a constantly shifting environment

Proactive and comfortable contributing to discussions

Self-motivated to problem-solve

Eye for detail

Good communicator and able to read and adapt to social cues

Ability to anticipate and identify client issues

Can take detailed notes during conversations.

Desired Attributes

Experience with CRM systems, ideally Hubspot

Knowledge of GDPR and data protection practices

Touch typing

Additional languages

Benefits

Hybrid working.

Office drinks/dinner or activity once a month in Central London

Extensive ongoing personal development

Unlimited access to therapy on our well-being platform

Access to company library and company Book Club

Free sanitary products at our Farringdon office

Implemented Anti-harassment Policy

Regular company workshops on a variety of topics, including Mental Health and Wellbeing awareness and Sexual Harassment.

20 days Holiday + 8 public holidays + extra paid day off for your Birthday

x2 Mental Health mornings off/ year

Monthly 1-2-1's with Company Director to discuss development and well-being

A supportive team that values quality work but also believes in a healthy work/life balance

10% Discount on drinks at local Coffee Shop

Our Values

Multidimensional innovation - Implementing strategic decisions from all walks of life, celebrating failures as lessons for further innovation

Integrity - Making choices that are well thought-out, ethical and fair

Human first - Work life does not come at a cost to personal life

Collegiality - Individual thinking, mindful of the collective, allowing space for open collaboration. The things which make us different are valued and respected

Hard work - Passion for ongoing learning and development

Our Awards

Best Global Business Development & Lead Generation Agency - Global 100 Awards , and 2026

Please note: Our office is accessible via stairs only

Candidates with experience of or working currently in relevant job titles, including: Account Manager, New Business Manager, Business Development Manager, Business Developer, Lead Generation, Marketing Manager, Partnerships Manager, Client Success, Customer Success, Sales Account Manager, Sales Manager, B2B Sales may also be considered