Account Manager

Role: Account Manager

Salary: Competitive plus Travel Allowance

Job Status: Full Time/ Permanent

Location: London

Vacancy Reference: VR/05468

Role Description

We are recruiting on behalf of an established, independent Facilities Management provider for an experienced Account Manager to oversee a portfolio of sites across London.

This is a multi-site operational role with responsibility for the delivery of cleaning and soft FM services, managing site-based teams and maintaining strong day-to-day relationships with clients. Working closely with the Regional Manager, you will take ownership of operational performance across your portfolio, ensuring services are delivered to the required standards while identifying opportunities for continuous improvement.

The Role

Key responsibilities will include

Managing the operational delivery of cleaning and soft FM services across multiple London sites

Leading, supporting and developing site-based cleaning teams

Maintaining strong relationships with clients and conducting regular review meetings

Monitoring contract performance and ensuring agreed service levels are achieved

Carrying out regular site audits and following through on improvement actions

Managing performance across operational teams

Working effectively with supply chain partners

Ensuring high standards of Health & Safety and compliance across all sites

Identifying training needs and supporting team development

Driving continuous improvement and practical service innovation

Supporting the development of existing client relationships and identifying opportunities for account growth

About You

Our client is looking for someone with previous experience in an Account Manager, Contracts Manager, Area Manager or similar multi-site role within Facilities Management.

You will ideally have

Strong experience within cleaning and soft services

Experience managing multiple sites and operational teams

Good knowledge of FM service delivery and the challenges of managing busy client environments

Strong client relationship and communication skills

The ability to lead, motivate and manage performance

Good commercial and financial awareness

Good IT skills

Experience managing change and implementing service improvements

The ability to prioritise a varied workload and meet deadlines

A proactive, flexible, and solutions-focused approach

Package & Benefits

Travel Allowance

25 days’ annual leave plus 8 public holidays

Flexible working arrangements

Opportunities for internal career progression

One paid volunteering day each year

IT equipment provided

This opportunity would suit an experienced FM professional who enjoys being close to the operation, managing teams and clients, and taking ownership of service delivery across a varied London portfolio.