Account Manager

We’re working with a specialist data and technology agency to find an Account Manager who enjoys both client relationships and hands-on delivery. This is not a traditional account role focused mainly on relationship management and upselling. You’ll own day-to-day client relationships while also managing projects, coordinating technical and analytical teams, tracking budgets and keeping delivery on track.

What you’ll be doing As an Account Manager, you’ll manage multiple client relationships and become a key point of contact across a varied portfolio. Projects can include CRM and platform work, data and insight projects, technology implementations, ongoing retainers and smaller consultancy projects.

You’ll turn client requirements into clear briefs, coordinate internal teams and manage delivery from kick-off through to completion. You’ll maintain project plans, timelines, risks and dependencies, oversee scope and change control, and coordinate specialist teams to make sure work is delivered on time and within agreed parameters.

Commercial management is also an important part of the role. You’ll track budgets, resource and forecasting, monitor profitability and identify risks early. Project values can range from around £5k to £200k, with larger projects supported by the Pod Lead. You’ll also identify opportunities and contribute to account growth, without being the primary commercial owner.

You’ll work across a range of CRM, data and marketing technology platforms, supporting clients with complex data-led projects and implementations.

What experience you’ll need to apply

Experience in Account Management, Technical Account Management, Customer Success, Service Delivery or a similar client-facing role.

Experience managing projects across CRM, data, technology, SaaS, software or digital environments.

Strong hands-on project delivery experience, including timelines, scope, risks, dependencies and change control.

Experience managing budgets, resource allocation, forecasting or project profitability.

Comfortable coordinating multiple clients, projects and specialist teams at the same time.

Experience working with technical and non-technical stakeholders.

Experience with CRM, data or marketing technology platforms would be useful.

Commercial awareness and experience identifying opportunities or contributing to account growth.

Clear written and verbal communication skills, with the ability to translate technical information for different audiences.

What you’ll get in return for your experience You’ll receive a competitive salary and benefits package including enhanced pension contributions, life assurance, wellness rewards, private healthcare and critical illness cover. You’ll also have access to flexible hybrid working (1/2 days a week in the office) and professional development opportunities, including product and service accreditations. You’ll join an organisation that places a strong emphasis on responsible business, inclusion, transparency and employee wellbeing.

What's next? If the Account Manager opportunity sounds like a good match for your experience, apply via the button below or contact the recruitment consultant for a confidential conversation. The process starts with an initial conversation, followed by a second-stage interview and task. Reasonable adjustments can be provided for qualified candidates with disabilities where required.