Account Manager

At Adaptable Recruitment, we are excited to be working with a well-established Liverpool-based business to recruit an Account Manager. This is an opportunity to join a global manufacturing organisation recognised for its strong reputation, supportive culture, and collaborative environment.

Salary: Up to £28,000 depending on experience Working Hours: 8.00am - 4.30pm (fully office-based) Holidays: 20 days plus bank holidays

Benefits

20 days holiday + bank holidays - also included 2 week Christmas shut down (subject to change)

Pension scheme

Free onsite parking

Staff socials & wellbeing initiatives

About the Role: We are recruiting on behalf of a well-established global manufacturing business based in Bootle for an Account Manager to join their friendly and fast-paced team.

This is a fantastic opportunity for someone who enjoys managing client relationships, taking ownership of accounts, and working in a varied role where no two days are the same. The company has built a strong reputation within its sector and offers a stable environment with genuine long-term career opportunities.

You will play a key role in managing customer accounts end-to-end, ensuring a seamless experience from order placement through to delivery and aftercare, while maintaining high standards of service and long-term client relationships.

Main Responsibilities to Include

Managing a portfolio of B2B customer accounts

Acting as the main point of contact for clients

Building and developing strong, long-lasting customer relationships

Processing orders, coordinating deliveries, and handling billing queries

Responding to customer enquiries via phone and email promptly and professionally

Liaising with internal teams including operations and transport

Resolving queries and complaints effectively

Identifying opportunities to upsell products and services

Maintaining accurate customer records and account information

Supporting the wider team in delivering an excellent customer experience

The Ideal Candidate

Previous experience in account management or B2B customer service

Strong communication and relationship-building skills

Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint)

Highly organised with excellent attention to detail

Able to manage workload independently and work collaboratively within a team

Experience using Oracle is desirable but not essential