Account Management Specialist (m/w/d)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our Account Management team is at the heart of Wolt's restaurant business. We build trusted, long-term partnerships with our existing restaurant partners and help them succeed on the platform as Wolt continues to grow in Germany.

We are looking for an insight-led and customer-oriented Account Management Specialist based in Cologne. You will own a portfolio of restaurant partners across West Germany, combine strategic account planning with hands-on relationship management, and turn performance insights into commercial and operational improvements. If you enjoy creating measurable customer impact in a fast-moving international tech environment, we'd love to hear from you.

What you'll be doing

You will be the main contact for your restaurant partners after onboarding and ensure that their experience with Wolt is seamless. You will use data, commercial judgement and strong cross-functional collaboration to help your portfolio grow sustainably.

Day-to-day in this role you'll

Own a portfolio of restaurant partners and build trusted relationships through regular, proactive communication.

Develop account plans and run business reviews with priority partners.

Analyse portfolio performance, operational quality and partner satisfaction to identify clear impr