1st/2nd Line Support Analyst

1st and 2nd Line Support Engineer – Contract

Contract Length: 3 months initially

Start Date: ASAP

Location: Tamworth

Day Rate: £175 per day (inside IR35)

We are looking for an experienced 1st / 2nd Line Support Engineer to join a busy IT support team on a 3–6 month contract. The successful candidate will provide hands-on technical support across a Microsoft environment, supporting end users with day-to-day IT issues and onboarding activities.

Key Responsibilities

Providing 1st and 2nd line IT support to end users

Troubleshooting hardware, software, and connectivity issues

Supporting Microsoft technologies including Office 365, Exchange, and Active Directory

Setting up new starters, user accounts, permissions, and email access

Configuring and deploying laptops and other end-user devices

Supporting password resets, account administration, and mailbox management

Assisting with desktop support and general IT troubleshooting

Escalating more complex issues where required

Maintaining accurate support documentation and ticket updates

Skills & Experience Required

Previous experience in a 1st / 2nd Line Support role

Strong Microsoft stack experience including

Office 365

Exchange

Active Directory

Windows 10/11

Experience setting up new users and configuring laptops/devices

Strong troubleshooting and communication skills

Ability to work in a fast-paced support environment

Excellent customer service approach & communication skills

Desirable

Experience with Azure AD, or M365 administration

Exposure to networking basics and printer support

Previous experience working within a service desk environment