Proactive Appointments
L97BQ
£200 – £225
Full-time
3 days ago
1st / 2nd Line IT Support Engineer We’re working with a well-established organisation looking for a reliable and confident 1st/2nd Line IT…
We're working with a leading Manchester-based organisation seeking a customer-focused IT professional to join their Service Desk team. This is a fantastic opportunity for someone who enjoys a mix of remote and deskside support, working with modern Microsoft technologies, and delivering an exceptional user experience.
The Opportunity As part of a collaborative IT Operations team, you'll provide 1st and 2nd line support across a diverse technology estate, resolving technical issues and ensuring users receive a high-quality support service.
Windows 10 & 11
Microsoft 365
Active Directory
Exchange
Microsoft Teams
VPN & Multi-Factor Authentication (MFA)
Mobile devices (Android & Apple)
Remote Desktop Services (RDS)
Video conferencing solutions
The role offers plenty of variety, combining Service Desk responsibilities with onsite user support, device builds and configurations, troubleshooting, and continuous improvement initiatives. Key Responsibilities
Investigate and resolve Service Desk incidents and requests within agreed SLAs.
Provide both remote and deskside technical support.
Support Microsoft 365, Windows environments, Active Directory, Exchange and related technologies.
Build, configure and deploy end-user devices.
Escalate complex issues to specialist teams and third-party providers where required.
Create and maintain technical documentation and user guides.
Support senior stakeholders and VIP users.
Identify opportunities to improve service quality and IT processes.
Participate in an out-of-hours support rota on a rotational basis.
Commercial experience in a Service Desk, IT Support, or 1st/2nd Line Support role.
Strong troubleshooting skills across Microsoft technologies.
Experience supporting Windows 10/11, Microsoft 365, Active Directory and Exchange.
Knowledge of laptop builds, software deployment, VPN and MFA support.
Excellent communication and customer service skills.
The ability to prioritise workloads and manage multiple tickets effectively.
A proactive approach and desire to learn new technologies.
What's on Offer?
Hybrid working with only 2 days per week onsite in Manchester.
30 days annual leave plus additional flexibility options.
Excellent pension contribution.
Private healthcare.
Life assurance and income protection.
Ongoing training and career development opportunities.
A supportive, collaborative team environment with genuine progression opportunities.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
1st / 2nd Line IT Support Engineer We’re working with a well-established organisation looking for a reliable and confident 1st/2nd Line IT…