Career poster
SK81AL
£25,000 – £27,000
Full-time
about 15 hours ago
Shepherds Friendly is a modern mutual society, offering a variety of adult and children’s financial products and services such as ISAs, savi…
1st Line IT Support Engineer role working for a leading property firm in Birmingham city centre. The role is full time and offers 1 day working from home (Friday).
Client Details
My client is a successful property organisation based in Birmingham city centre looking for a 1st line IT Support Engineer.
Description
Provide first-line IT support to users, responding to queries and troubleshooting issues.
Log and manage support tickets, ensuring timely resolution or escalation where necessary.
Set up and configure hardware, software and user accounts.
Monitor and maintain IT systems to ensure optimal performance.
Assist with basic network troubleshooting and connectivity issues.
Support colleagues with technical guidance and advice.
Document processes and update technical manuals as needed.
Collaborate with the wider IT team to improve systems and processes.
Profile
Previous experience in 1st Line IT support role.
Strong technical troubleshooting skills and a logical approach to problem-solving.
Familiarity with setting up and maintaining hardware and software systems.
Basic knowledge of networking and connectivity principles.
Excellent communication skills to assist users effectively.
Organised and able to prioritise tasks in a busy environment.
Can commute to Birmingham City Centre
Job Offer
Negotiable salary
Opportunity for progression
1 day working from home
26 days annual leave plus bank holidays
Private medical insurance (after 12 months)
Permanent health insurance (after 12 months)
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
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