KeyStep

Technical Account Manager, German OR Polish OR Ukrainian Speaking

Stripe

Dublin, Ireland

1 day ago

full-time

Skills & Technologies

Customer SuccessProduct AdoptionDocumentationGerman

Job Description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you'll do

Responsibilities

Provide a Gold Standard Experience to your assigned accounts' key stakeholders

Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development

Foster long-term user relationships that grow loyalty to Stripe and Stripe products

Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud and disputes, declines, product adoption, and global expansion

Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe

Lead user-facing meetings both in person and through video chat • Collaborate on the continued design of this support offering

Create user-facing content for long-term solutions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the

Company & Role Analysis

JobSeeker+

Likely perks

Private MedicalPension25+ Days HolidayStock OptionsLearning BudgetFlexible Hours

Culture & working style

Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.

Market salary range

£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)

Unlock the full analysis for this job

Working at Stripe

Stripe's culture is characterized by high standards, urgency, and a fast-paced environment, with a strong emphasis on user focus and meticulous craft. The company fosters deep, multifunctional collaboration and a writing-first approach to knowledge sharing. While employees generally appreciate the leadership and team quality, some reviews indicate challenges related to work-life balance due to the demanding nature of the work.

Perks

Private MedicalDentalPensionHybrid WorkingAnnual BonusEquityLife Insurance25+ Days Holiday

Salary range: £84,400 – £126,600 (Stripe Official Job Posting, May 2026)