Support Associate (Full-Time, Belgrade)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We are looking for full-time Support Associates to join our Support team in Belgrade!

What you'll be doing

Supporting our customers, courier partners and venues via live chat and phone

Ensuring that the delivery operations run smoothly

Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset

You are comfortable working hybrid (coming to the office) several days per week

You can work in shifts in mornings, evenings and weekends - our support is open seven days a week

You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment

You are fluent in Serbian language and you have professional working proficiency in English

What we can offer you (benefits)

Private Health insurance - for all permanent employees

25+ days of vacation - per year.

Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account.

Employee assistance program

Next steps

If you are excited about working in a high-growth environment, taking ownership,